ITIL V3 Small-scale Implementation

ITIL V3 Small-scale Implementation


By (author) Great Britain: Office of Government Commerce, By (author) Sharon Taylor, By (author) Ivor Macfarlane


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  • Publisher: Stationery Office Books
  • Format: Paperback | 146 pages
  • Dimensions: 212mm x 214mm x 12mm | 422g
  • Publication date: 1 August 2009
  • Publication City/Country: Norwich
  • ISBN 10: 0113310781
  • ISBN 13: 9780113310784
  • Illustrations note: figs
  • Sales rank: 381,191

Product description

Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL, this book addresses the different service management challenges faced by smaller organisations. It helps the readers to adapt the ITIL guidance to deliver benefits in their small implementations.

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