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    ITIL V3 Small-scale Implementation (Paperback) By (author) Great Britain: Office of Government Commerce, By (author) Sharon Taylor, By (author) Ivor Macfarlane

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    DescriptionThis publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.


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  • Full bibliographic data for ITIL V3 Small-scale Implementation

    Title
    ITIL V3 Small-scale Implementation
    Authors and contributors
    By (author) Great Britain: Office of Government Commerce, By (author) Sharon Taylor, By (author) Ivor Macfarlane
    Physical properties
    Format: Paperback
    Number of pages: 146
    Width: 212 mm
    Height: 214 mm
    Thickness: 12 mm
    Weight: 422 g
    Language
    English
    ISBN
    ISBN 13: 9780113310784
    ISBN 10: 0113310781
    Classifications

    BIC E4L: BUS
    Nielsen BookScan Product Class 3: S4.2
    BIC subject category V2: U
    Ingram Subject Code: BE
    Warengruppen-Systematik des deutschen Buchhandels: 16320
    DC22: 004.068
    BIC subject category V2: KJMV
    DC22: 658.05
    BISAC V2.8: BUS000000, BUS055000
    Libri: ITIL5000, P0042431
    Thema V1.0: U, KJMV
    Illustrations note
    figs
    Publisher
    TSO
    Imprint name
    Stationery Office Books
    Publication date
    01 August 2009
    Publication City/Country
    Norwich
    Author Information
    Ivor Macfarlane and Sharon Taylor