ITIL V3 Small-scale Implementation

ITIL V3 Small-scale Implementation

Paperback

By (author) Great Britain: Office of Government Commerce, By (author) Sharon Taylor, By (author) Ivor Macfarlane

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  • Publisher: Stationery Office Books
  • Format: Paperback | 146 pages
  • Dimensions: 212mm x 214mm x 12mm | 422g
  • Publication date: 1 August 2009
  • Publication City/Country: Norwich
  • ISBN 10: 0113310781
  • ISBN 13: 9780113310784
  • Illustrations note: figs
  • Sales rank: 396,921

Product description

This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.

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Author information

Ivor Macfarlane and Sharon Taylor