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    ITIL Small-scale Implementation (Paperback) By (author) Great Britain: Office of Government Commerce


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    Description"Small-Scale Implementation" was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL[registered]. The guidance in ITIL[registered] is equally as applicable to small organisations as it is to large multi-national companies, but applying it on a small scale is helped by some adaptation and a pragmatic focus. This publication does not assume the reader is familiar with all the detail of the core ITIL[registered] books, but has an awareness of the terms and approaches suggested by ITIL[registered]. Therefore, while everything in this publication is intended to be useful to those delivering services in small organisations, much of the content will apply whatever the size, circumstance, or situation. Sometimes referred to as 'ITIL[registered] Lite', this approach is not about which parts of ITIL[registered] are appropriate, but rather an adapted ITIL[registered] approach to delivering an improved service, using all aspects of the guidance tailored to the smaller implementation. This publication addresses the different service management challenges faced by smaller organisations. Armed with the ideas presented in this publication, readers will be able to adapt the ITIL[registered] guidance to deliver benefits in their own, unique, small implementations. The International ITSMF organisation, through its International Publications Executive Sub-Committee (IPESC), comprised of members from all ITSMF chapters around the world, has given formal ITSMF International endorsement to this publication. It supersedes "IT Infrastructure Library" practices in small IT units (ISBN 0113306741).

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  • Full bibliographic data for ITIL Small-scale Implementation

    ITIL Small-scale Implementation
    Authors and contributors
    By (author) Great Britain: Office of Government Commerce
    Physical properties
    Format: Paperback
    Number of pages: 112
    Width: 170 mm
    Height: 240 mm
    Thickness: 6 mm
    Weight: 295 g
    ISBN 13: 9780113309801
    ISBN 10: 0113309805

    BIC E4L: BUS
    Nielsen BookScan Product Class 3: S4.2
    BIC subject category V2: KJQ, KJVS
    DC22: 658.4038011
    BISAC V2.8: BUS091000, BUS060000
    BIC subject category V2: KJMV
    BISAC V2.8: BUS041000
    Thema V1.0: KJQ, KJVS, KJMV
    Edition statement
    Revised edition
    Illustrations note
    Imprint name
    Stationery Office Books
    Publication date
    26 January 2006
    Publication City/Country