ITIL Service Strategy

ITIL Service Strategy

Paperback Itil

By (author) The Cabinet Office

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  • Publisher: The Stationery Office
  • Format: Paperback | 483 pages
  • Dimensions: 213mm x 279mm x 28mm | 1,746g
  • Publication date: 1 August 2011
  • Publication City/Country: London
  • ISBN 10: 0113313047
  • ISBN 13: 9780113313044
  • Edition: 2
  • Edition statement: 2nd
  • Sales rank: 232,415

Product description

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

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Review quote

"Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively." -- Helen Sussex "Logica"