ITIL Service Strategy

ITIL Service Strategy

By (author) The Cabinet Office

US$151.05

Free delivery worldwide

Available
Dispatched in 1 business day

When will my order arrive?

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

show more
  • Paperback | 483 pages
  • 213.36 x 279.4 x 27.94mm | 1,746.32g
  • 01 Aug 2011
  • The Stationery Office Books (Agencies)
  • The Stationery Office
  • London
  • English
  • 2nd
  • 0113313047
  • 9780113313044
  • 263,006

Other books in this category

Other people who viewed this bought:

Review quote

"Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively." -- Helen Sussex "Logica"

show more