ITIL Service Operation

ITIL Service Operation

Paperback Best Management Practices

By (author) The Cabinet Office

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  • Publisher: The Stationery Office
  • Format: Paperback | 370 pages
  • Dimensions: 216mm x 277mm x 25mm | 1,406g
  • Publication date: 1 August 2011
  • Publication City/Country: London
  • ISBN 10: 0113313071
  • ISBN 13: 9780113313075
  • Edition statement: 2011 ed.
  • Sales rank: 156,628

Product description

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

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