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    ITIL Service Operation (Best Management Practices) (Paperback) By (author) The Cabinet Office

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    DescriptionThe ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

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  • Full bibliographic data for ITIL Service Operation

    ITIL Service Operation
    Authors and contributors
    By (author) The Cabinet Office
    Physical properties
    Format: Paperback
    Number of pages: 370
    Width: 216 mm
    Height: 277 mm
    Thickness: 25 mm
    Weight: 1,406 g
    ISBN 13: 9780113313075
    ISBN 10: 0113313071

    BIC E4L: COM
    B&T Book Type: NF
    B&T Merchandise Category: TXT
    Nielsen BookScan Product Class 3: S10.6
    LC classification: HD
    B&T General Subject: 180
    Warengruppen-Systematik des deutschen Buchhandels: 17850
    Abridged Dewey: 658
    BISAC V2.8: COM039000
    LC subject heading:
    Ingram Subject Code: XG
    BISAC V2.8: BUS101000
    DC22: 004.0688
    BIC subject category V2: GLC
    Libri: ITIL5000, P0042431, MANA1054, PROZ6500
    BIC subject category V2: UTF
    LC subject heading: ,
    DC23: 004.068
    Thema V1.0: GLC, UTF
    Edition statement
    2011 ed.
    The Stationery Office Books (Agencies)
    Imprint name
    The Stationery Office
    Publication date
    01 August 2011
    Publication City/Country