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ITIL Service Design

ITIL Service Design

Paperback

By (author) The Cabinet Office

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  • Publisher: The Stationery Office
  • Format: Paperback | 442 pages
  • Dimensions: 216mm x 278mm x 28mm | 1,542g
  • Publication date: 1 August 2011
  • Publication City/Country: London
  • ISBN 10: 0113313055
  • ISBN 13: 9780113313051
  • Edition: 2
  • Edition statement: 2011 ed.
  • Sales rank: 237,657

Product description

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the 'design coordination' process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalog.

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