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    ITIL Lifecycle Suite (Paperback) By (author) Stationery Office, By (author) Ogc

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    DescriptionThe ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services. The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organizations service management offering continues to provide measurable value to the business. The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes. The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

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  • Full bibliographic data for ITIL Lifecycle Suite

    ITIL Lifecycle Suite
    Authors and contributors
    By (author) Stationery Office, By (author) Ogc
    Physical properties
    Format: Paperback
    Number of pages: 5
    Width: 238 mm
    Height: 298 mm
    Thickness: 150 mm
    Weight: 7,400 g
    ISBN 13: 9780113313235
    ISBN 10: 0113313233

    B&T Book Type: NF
    B&T Merchandise Category: TXT
    DC21: 004
    LC classification: HD
    B&T General Subject: 180
    Warengruppen-Systematik des deutschen Buchhandels: 17850
    DC22: 004
    Nielsen BookScan Product Class 3: S3.7
    Abridged Dewey: 658
    BIC E4L: LIB
    BISAC V2.8: COM039000, COM014000
    Ingram Subject Code: XG
    BISAC V2.8: BUS101000
    BIC subject category V2: GLC
    Libri: ITIL5000, P0042431, MANA1054, PROZ6500
    BIC subject category V2: UTF
    Thema V1.0: GLC, UTF
    Edition statement
    Imprint name
    Publication date
    01 August 2011
    Publication City/Country