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    ITIL Foundation Handbook [pack of 10] (Paperback) By (author) Stationery Office, By (author) Claire Agutter

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    DescriptionNow updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.


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  • Full bibliographic data for ITIL Foundation Handbook [pack of 10]

    Title
    ITIL Foundation Handbook [pack of 10]
    Authors and contributors
    By (author) Stationery Office, By (author) Claire Agutter
    Physical properties
    Format: Paperback
    Number of pages: 310
    Width: 144 mm
    Height: 222 mm
    Thickness: 84 mm
    Weight: 2,898 g
    ISBN
    ISBN 13: 9780113313501
    ISBN 10: 0113313500
    Classifications

    BIC E4L: BUS
    Nielsen BookScan Product Class 3: S4.2
    BIC subject category V2: KJMV
    BISAC V2.8: COM055000, BUS041000
    BIC subject category V2: UQ
    DC23: 658.05
    Thema V1.0: UQ, KJMV
    Edition statement
    3rd ed. (2012)
    Illustrations note
    figs, tables
    Publisher
    TSO
    Imprint name
    TSO
    Publication date
    31 January 2012
    Publication City/Country
    London