ITIL Foundation Handbook

ITIL Foundation Handbook


By (author) Stationery Office, By (author) Claire Agutter

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  • Publisher: TSO
  • Format: Paperback | 310 pages
  • Dimensions: 108mm x 140mm x 18mm | 281g
  • Publication date: 31 January 2012
  • Publication City/Country: London
  • ISBN 10: 0113313497
  • ISBN 13: 9780113313495
  • Edition statement: 3rd ed. (2012)
  • Illustrations note: figs, tables
  • Sales rank: 20,412

Product description

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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