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    ITIL Foundation Handbook (Paperback) By (author) Stationery Office, By (author) Claire Agutter

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    DescriptionNow updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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  • Full bibliographic data for ITIL Foundation Handbook

    ITIL Foundation Handbook
    Authors and contributors
    By (author) Stationery Office, By (author) Claire Agutter
    Physical properties
    Format: Paperback
    Number of pages: 310
    Width: 108 mm
    Height: 140 mm
    Thickness: 18 mm
    Weight: 281 g
    ISBN 13: 9780113313495
    ISBN 10: 0113313497

    BIC E4L: BUS
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.2
    B&T Modifier: Region of Publication: 03
    Warengruppen-Systematik des deutschen Buchhandels: 16320
    BISAC V2.8: REF028000
    LC classification: QA
    B&T General Subject: 229
    Abridged Dewey: 004
    B&T Merchandise Category: COM
    B&T Modifier: Subject Development: 56
    BIC subject category V2: KJMV
    BISAC V2.8: COM055000, BUS041000
    BIC subject category V2: UQ
    Libri: ITIL5000, P0042431, MANA1054, PROZ6500
    DC23: 658.05
    Thema V1.0: UQ, KJMV
    Edition statement
    3rd ed. (2012)
    Illustrations note
    figs, tables
    Imprint name
    Publication date
    31 January 2012
    Publication City/Country