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    ITIL Continual Service Improvement (Best Management Practices) (Paperback) Created by Stationery Office

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    DescriptionThe ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

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  • Full bibliographic data for ITIL Continual Service Improvement

    ITIL Continual Service Improvement
    Authors and contributors
    Created by Stationery Office
    Physical properties
    Format: Paperback
    Number of pages: 246
    Width: 214 mm
    Height: 278 mm
    Thickness: 14 mm
    Weight: 862 g
    ISBN 13: 9780113313082
    ISBN 10: 011331308X

    BIC E4L: COM
    B&T Book Type: NF
    B&T Merchandise Category: TXT
    Nielsen BookScan Product Class 3: S10.6
    LC classification: HD
    B&T General Subject: 180
    Warengruppen-Systematik des deutschen Buchhandels: 17850
    Abridged Dewey: 658
    BISAC V2.8: COM039000
    LC subject heading:
    Ingram Subject Code: XG
    BISAC V2.8: BUS101000
    DC22: 004.0688
    BIC subject category V2: GLC
    Libri: ITIL5000, P0042431, MANA1054, PROZ6500
    BIC subject category V2: UTF
    LC subject heading: ,
    DC23: 004.068
    Edition statement
    2011 ed.
    The Stationery Office Books (Agencies)
    Imprint name
    The Stationery Office
    Publication date
    01 August 2011
    Publication City/Country