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IT Service Management Based on ITIL: Volume 3: A Pocket Guide

IT Service Management Based on ITIL: Volume 3: A Pocket Guide

Electronic book text ITSM Library Pocket Books

By (author) Jan van Bon, By (author) Arjen de Jong, By (author) Axel Kolthof, By (author) Mike Pieper, By (author) Ruby Tjassing, By (author) Annelies Van Der Veen, By (author) Tieneke Verheijen

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  • Publisher: Van Haren Publishing
  • Format: Electronic book text | 170 pages
  • Dimensions: 102mm x 156mm x 14mm | 159g
  • Publication date: 6 June 2010
  • ISBN 10: 9087531028
  • ISBN 13: 9789087531027
  • Edition: 1
  • Illustrations note: diagrams, figures
  • Sales rank: 115,505

Product description

This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?

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Author information

Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International's Publication Committee. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.

Table of contents

Introduction Introduction to the service lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design LifeCycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement