ITIL: Volume 3

ITIL: Volume 3 : A Pocket Guide

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Description

Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?

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Product details

  • Paperback | 170 pages
  • 102 x 156 x 14mm | 158.76g
  • Van Haren Publishing
  • Netherlands
  • English
  • black & white illustrations, diagrams, figures
  • 9087531028
  • 9789087531027
  • 122,614

Table of contents

Introduction Introduction to the service lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design LifeCycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

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About Tieneke Verheijen

Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International's Publication Committee. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.

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