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    The Human Touch: Personal Skills for Professional Success (Paperback) By (author) Debra Paul, By (author) James Cadle, By (author) Phillipa Thomas

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    DescriptionAll professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.


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  • Full bibliographic data for The Human Touch

    Title
    The Human Touch
    Subtitle
    Personal Skills for Professional Success
    Authors and contributors
    By (author) Debra Paul, By (author) James Cadle, By (author) Phillipa Thomas
    Physical properties
    Format: Paperback
    Number of pages: 256
    Width: 168 mm
    Height: 240 mm
    Thickness: 16 mm
    Weight: 440 g
    Language
    English
    ISBN
    ISBN 13: 9781906124915
    ISBN 10: 1906124914
    Classifications

    BIC E4L: BUS
    Nielsen BookScan Product Class 3: T17.1
    BIC subject category V2: KJM, VSC, KJP
    Ingram Subject Code: BE
    DC22: 650.13
    Warengruppen-Systematik des deutschen Buchhandels: 24870
    Libri: I-BE
    BISAC V2.8: BUS007000, BUS012000, BUS046000
    DC23: 658.4
    Ingram Theme: ASPT/BUSNAS
    Thema V1.0: VSC, KJM, KJP
    Edition statement
    New ed.
    Publisher
    BCS Learning & Development Limited
    Imprint name
    BCS, The Chartered Institute for IT
    Publication date
    13 December 2012
    Publication City/Country
    Swindon
    Author Information
    Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.
    Review quote
    In today's world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately. -- Donald H Taylor Learning and Performance Institute This book provides a practical insight into the complex interfaces and relationships between people, technology, and the changing business landscape. It is a useful guide for managers and employers alike because without the 'human touch' nothing is possible in the world of work -- Ann Brown Capgemini
    Table of contents
    List of figures and tables Authors Foreword Acknowledgements Abbreviations 1 THE IMPORTANCE OF PERSONAL SKILLS 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS 3 TEAM WORKING 4 NEGOTIATION AND CONFLICT 5 LEADERSHIP 6 INFLUENCING 7 WRITTEN COMMUNICATION 8 PRESENTATION SKILLS 9 COMMERCIAL AWARENESS 10 COACHING 11 MANAGING EXPECTATIONS 12 FACILITATION 13 CREATIVE PROBLEM SOLVING Index