The Human Touch

The Human Touch : Personal Skills for Professional Success

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Description

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

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Product details

  • Paperback | 256 pages
  • 168 x 240 x 16mm | 439.98g
  • BCS Learning & Development Limited
  • BCS, The Chartered Institute for IT
  • Swindon, United Kingdom
  • English
  • 1906124914
  • 9781906124915
  • 933,045

About Phillipa Thomas

Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.

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Review quote

In today's world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately. -- Donald H Taylor Learning and Performance Institute This book provides a practical insight into the complex interfaces and relationships between people, technology, and the changing business landscape. It is a useful guide for managers and employers alike because without the 'human touch' nothing is possible in the world of work -- Ann Brown Capgemini

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Table of contents

List of figures and tables Authors Foreword Acknowledgements Abbreviations 1 THE IMPORTANCE OF PERSONAL SKILLS 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS 3 TEAM WORKING 4 NEGOTIATION AND CONFLICT 5 LEADERSHIP 6 INFLUENCING 7 WRITTEN COMMUNICATION 8 PRESENTATION SKILLS 9 COMMERCIAL AWARENESS 10 COACHING 11 MANAGING EXPECTATIONS 12 FACILITATION 13 CREATIVE PROBLEM SOLVING Index

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