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    The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations (Hardback) By (author) Rob Cross, By (author) Andrew Parker, By (author) Robert L. Cross

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    DescriptionA powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done - and helps them identify ways they can influence these social networks to improve performance and innovation. In "The Hidden Power of Social Networks", Cross and Parker, experts in "social network analysis"--a technique that visually maps relationships between people in large, distributed groups - apply this powerful tool to management for the first time. Based on their in-depth study of sixty informal employee networks in well-known companies around the world, Cross and Parker show managers how to conduct a social network analysis of their organization.

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  • Full bibliographic data for The Hidden Power of Social Networks

    The Hidden Power of Social Networks
    Understanding How Work Really Gets Done in Organizations
    Authors and contributors
    By (author) Rob Cross, By (author) Andrew Parker, By (author) Robert L. Cross
    Physical properties
    Format: Hardback
    Number of pages: 240
    Width: 162 mm
    Height: 241 mm
    Thickness: 23 mm
    Weight: 519 g
    ISBN 13: 9781591392705
    ISBN 10: 1591392705

    BIC E4L: BUS
    B&T Merchandise Category: GEN
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.1
    B&T Modifier: Region of Publication: 01
    B&T Modifier: Subject Development: 20
    BIC subject category V2: KJU
    B&T Modifier: Subject Development: 10
    B&T General Subject: 180
    Warengruppen-Systematik des deutschen Buchhandels: 17800
    Ingram Subject Code: BE
    DC22: 658
    Libri: I-BE
    Abridged Dewey: 658
    B&T Modifier: Academic Level: 03
    LC subject heading:
    BISAC V2.8: BUS041000
    LC subject heading: , ,
    LC classification: HD69.S8 C76 2004, HD69.S8 C7
    LC subject heading:
    Thema V1.0: KJU
    Edition statement
    Harvard Business Review Press
    Imprint name
    Harvard Business Review Press
    Publication date
    02 June 2004
    Publication City/Country
    Boston, MA
    Author Information
    Rob Cross is an assistant professor at the University of Virginia's McIntire School of Commerce in Charlottesville. Andrew Parker is a Research Consultant with the IBM Knowledge and Organizational Forum in Cambridge.
    Table of contents
    Preface Part 1 How Work Really Gets Done in Organizations Chapter 1 The Hidden Power of Social Networks Chapter 2 Across the Great Divide: Finding and Fixing Critical Disconnects in Organizations Chapter 3 Knowing What We Know: Developing a Sense and Respond Organizational Capability Chapter 4 Charged Up: Creating Energy in Organizations Part 2 How Managers Manage Social Networks Chapter 5 Pinpointing the Problem: Improving Networks through Individuals Chapter 6 Building Bridges: Initiating, Developing and Maintaining Networks Chapter 7 Breaking the Mold:Aligning Organizational Context To Sustain Appropriate Network Patterns Chapter 8 Uncharted Territory: The Future and Challenges of Networks in Organizations Appendix A Conducting and Interpreting Social Network Analysis Appendix B Tools for Promoting Network Connectivity Notes Bibliography About the Authors Index