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    First, Break All the Rules (CD-Audio) By (author) Marcus Buckingham, By (author) Curt Coffman

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    DescriptionGreat managers do not help people overcome their weaknesses. They do not believe that each person has unlimited potential. They do play favourites and they break the 'Golden Rule' book everyday. This amazing book explains why great managers break all the rules of conventional wisdom. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great, front-line managers will suffer. Great managers are the heroes of this book. Vivid examples show how, as they select, focus, motivate and develop people, great managers turn talent into performance. Finally, the authors have distilled the essence of good management practice into twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.


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  • Full bibliographic data for First, Break All the Rules

    Title
    First, Break All the Rules
    Authors and contributors
    By (author) Marcus Buckingham, By (author) Curt Coffman
    Physical properties
    Format: CD-Audio
    Number of pages: 3
    Width: 124 mm
    Height: 143 mm
    Thickness: 25 mm
    Weight: 192 g
    Language
    English
    ISBN
    ISBN 13: 9780743510110
    ISBN 10: 0743510119
    Classifications

    BIC E4L: BUS
    B&T Book Type: NF
    BIC subject category V2: KJM
    B&T Merchandise Category: AUD
    Nielsen BookScan Product Class 3: S4.1
    B&T Modifier: Subject Development: 10
    DC22: 658.409
    Warengruppen-Systematik des deutschen Buchhandels: 57850
    LC subject heading: ,
    DC21: 658.409
    DC22: 658.4/09
    Ingram Subject Code: KB
    Libri: I-KB
    B&T General Subject: 143
    BISAC V2.8: BUS025000, BUS041000, BUS055000
    LC subject heading:
    LC classification: HD38.2 .B83 1999C
    Thema V1.0: GBC, KJM, KC, KJH
    Edition
    Abridged
    Edition statement
    abridged edition
    Publisher
    SIMON & SCHUSTER
    Imprint name
    SIMON & SCHUSTER AUDIO
    Publication date
    15 October 2001
    Publication City/Country
    Riverside
    Author Information
    Marcus Buckingham, who was born in England and is a graduate of Cambridge University, is one of the Gallup organisation's leading management consultants and leader of its 15 year study. Curt Coffman is Senior Vice President and Senior Consultant at Gallup, and consults for many of the Fortune 500 companies.
    Review quote
    "As the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future."-Marilyn Carlson Nelson President and CEO, Carlson Companies