Essential Telephoning in English Student's Book

Essential Telephoning in English Student's Book

Paperback Cambridge Professional English

By (author) Barbara Garside, By (author) Tony Garside


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  • Format: Paperback | 114 pages
  • Dimensions: 188mm x 240mm x 10mm | 259g
  • Publication date: 20 August 2014
  • Publication City/Country: Cambridge
  • ISBN 10: 0521783887
  • ISBN 13: 9780521783880
  • Edition: Student edition
  • Edition statement: Student Manual/Study Guide
  • Sales rank: 752,877

Product description

Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.

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Table of contents

Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 15: Review.