E-Business and E-Commerce Management

E-Business and E-Commerce Management

Paperback

By (author) Dave Chaffey

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  • Publisher: FINANCIAL TIMES PRENTICE HALL
  • Format: Paperback | 768 pages
  • Dimensions: 196mm x 264mm x 32mm | 1,402g
  • Publication date: 1 December 2011
  • Publication City/Country: Harlow
  • ISBN 10: 0273752014
  • ISBN 13: 9780273752011
  • Edition: 5, Revised
  • Edition statement: 5th Revised edition
  • Illustrations note: col. Illustrations
  • Sales rank: 107,997

Product description

This bestselling textbook offers a comprehensive introduction to the theory and practice of e-business and e-commerce management. The author, Dave Chaffey, brings his trademarks of authority, clarity of expression and teaching expertise to bear on a subject in which he actively lectures and consults.Popular for its cutting-edge and contemporary coverage, this text offers an international approach and a good balance between the technical and managerial topics of central importance to developing an understanding of this subject.  It is an engaging read, packed with real-life examples and case studies.Developed for students studying e-business or e-commerce at undergraduate or postgraduate level, and also used by many business managers, this is the essential text to keep pace with technology, strategy and implementation.

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Author information

Dave Chaffey is an e-business consultant and visiting lecturer on e-business courses at Warwick University and Cranfield School of Management.

Back cover copy

"E-Business and E-Commerce Management"5th editionDave Chaffey "What approach to e-business strategy should you follow? ""How much do you need to invest in e-business? ""Which processes should be your priorities?" Written in an engaging and informative style, "E-Business and E-Commerce Management "explores these questions, equipping you with the knowledge and skills to navigate today's fast-paced world of continuous technological development. In this fifth edition of his bestselling text, leading authority Dave Chaffey brings together the most recent academic thinking and professional practice. Covering all aspects of e-business including strategy, digital marketing and supply chain management, "E-Business and E-Commerce Management" gives you the benefit of: A structured approach to planning, implementing, assessing and improving e-business strategy for all types of organization. The latest on managing e-business security and cutting edge e-marketing techniques such as social media and search engine optimization. Case studies of technology leaders such as Dell, Facebook and Google, as well as start-ups and small businesses. Real-life interviews with professionals who describe their e-business strategies. A companion website at www.pearsoned.co.uk/chaffey, hosting a wide range of student learning resources, and materials for instructors. Whether you're an undergraduate or postgraduate student studying e-business and e-commerce, or a business manager, "E-Business and E-Commerce Management "is the essential text to help you keep pace with technology, strategy and implementation. 'This book keeps getting better and better with every version. It is fast becoming the "de facto" standard for e-business and e-commerce - for both faculty and students.'Ben Clegg, Aston Business School 'This text provides a strong strategic framework to help students understand this fast-moving subject, as well as a useful guide to practical analysis.'Mette Praest Knudsen, University of Southern Denmark Dave Chaffey (www.davechaffey.com) is an e-business consultant and visiting lecturer on e-business courses at the University of Warwick and Cranfield School of Management.

Table of contents

Preface and Guided Tour Acknowledgements I INTRODUCTION 1. Introduction to e-business and e-commerce 2. E-commerce fundamentals 3. E-business infrastructure 4. E-environment II STRATEGY AND APPLICATIONS 5. E-business strategy 6. Supply chain management 7. E-procurement 8. E-marketing 9. Customer relationship management III IMPLEMENTATION 10. Change management 11. Analysis and design 12. Implementation and maintenance Glossary Index