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    Difficult Conversations: How to Discuss What Matters Most (CD-Audio) By (author) Douglas Stone, By (author) Bruce Patton, By (author) Sheila Heen

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    DescriptionDealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.


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  • Full bibliographic data for Difficult Conversations

    Title
    Difficult Conversations
    Subtitle
    How to Discuss What Matters Most
    Authors and contributors
    By (author) Douglas Stone, By (author) Bruce Patton, By (author) Sheila Heen
    Physical properties
    Format: CD-Audio
    Number of pages: 5
    Width: 127 mm
    Height: 142 mm
    Thickness: 25 mm
    Weight: 204 g
    Language
    English
    ISBN
    ISBN 13: 9780553456127
    ISBN 10: 0553456121
    Classifications

    BIC E4L: BUS
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.2
    DC21: 158.2
    B&T Merchandise Category: AUD
    LC subject heading:
    BIC subject category V2: KJN
    LC subject heading: ,
    DC22: 158.2
    Warengruppen-Systematik des deutschen Buchhandels: 54810
    BISAC V2.8: BUS007000
    LC subject heading:
    B&T General Subject: 147
    BISAC V2.8: FAM013000, PSY017000
    Ingram Subject Code: KS
    Libri: I-KS
    BISAC V2.8: SEL000000
    LC subject heading:
    LC classification: BF637.C45 S78 1999B
    Thema V1.0: KJN
    Edition
    Abridged
    Edition statement
    abridged edition
    Illustrations note
    digital
    Publisher
    Bantam Doubleday Dell Publishing Group Inc
    Imprint name
    Bantam USA
    Publication date
    06 April 1999
    Publication City/Country
    New York
    Author Information
    Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestseller "Getting to YES!" They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging from "The New York Times" to "Parents" magazine. Bruce Patton is also coauthor of "Getting to YES!"
    Flap copy
    Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you." We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.