• Difficult Conversations: How to Discuss What Matters Most See large image

    Difficult Conversations: How to Discuss What Matters Most (Paperback) By (author) Douglas Stone, By (author) Bruce Patton, By (author) Sheila Heen, Foreword by Roger Fisher

    Hard to find title available from Book Depository

    $11.92 - Save $5.08 29% off - RRP $17.00 Free delivery worldwide Available
    Dispatched in 2 business days
    When will my order arrive?
    Add to basket | Add to wishlist |

    Also available in...
    CD-Audio $24.19

    DescriptionThe 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving


Other books

Other people who viewed this bought | Other books in this category
Showing items 1 to 10 of 10

 

Reviews | Bibliographic data
  • Full bibliographic data for Difficult Conversations

    Title
    Difficult Conversations
    Subtitle
    How to Discuss What Matters Most
    Authors and contributors
    By (author) Douglas Stone, By (author) Bruce Patton, By (author) Sheila Heen, Foreword by Roger Fisher
    Physical properties
    Format: Paperback
    Number of pages: 315
    Width: 127 mm
    Height: 196 mm
    Thickness: 20 mm
    Weight: 227 g
    Language
    English
    ISBN
    ISBN 13: 9780143118442
    ISBN 10: 0143118447
    Classifications

    Warengruppen-Systematik des deutschen Buchhandels: 27850
    BIC E4L: PSY
    B&T Merchandise Category: GEN
    B&T Book Type: NF
    DC21: 158.2
    B&T Modifier: Region of Publication: 01
    B&T Modifier: Subject Development: 20
    Nielsen BookScan Product Class 3: S2.3
    BIC subject category V2: JMH
    B&T Modifier: Academic Level: 05
    LC subject heading:
    Ingram Subject Code: PS
    Libri: I-PS
    LC classification: BF
    B&T General Subject: 670
    DC22: 158.2
    B&T Modifier: Subject Development: 30
    LC subject heading:
    BISAC V2.8: LAN004000, PSY017000
    B&T Approval Code: A11701540
    LC subject heading:
    Thema V1.0: JMH, JHBK
    Edition
    10
    Edition statement
    Anniversary, Updated
    Illustrations note
    black & white illustrations
    Publisher
    Penguin Putnam Inc
    Imprint name
    Penguin USA
    Publication date
    02 November 2010
    Publication City/Country
    New York, NY
    Author Information
    Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts. Stone and Heen are the authors of "Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood") (Viking/Penguin, 2014) Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.