Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

Paperback

By (author) Douglas Stone, By (author) Bruce Patton, By (author) Sheila Heen

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  • Publisher: Penguin Books Australia
  • Format: Paperback | 250 pages
  • Dimensions: 133mm x 203mm x 13mm | 181g
  • Publication date: 27 April 2000
  • Publication City/Country: Hawthorn
  • ISBN 10: 014028852X
  • ISBN 13: 9780140288520
  • Sales rank: 188,435

Product description

The authors outline a step-by-step process designed to help readers negotiate the most difficult conversations imaginable, from negotiating with a tricky client to telling someone "I love you." Reprint.

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