Difficult Conversations

Difficult Conversations : How to Discuss What Matters Most

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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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  • Paperback | 272 pages
  • 130 x 194 x 22mm | 199.58g
  • Penguin Books Ltd
  • LondonUnited Kingdom
  • English
  • 014027782X
  • 9780140277821
  • 35,381

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About Douglas Stone

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

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