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    Difficult Conversations: How to Discuss What Matters Most (Paperback) By (author) Bruce Patton, By (author) Douglas Stone, By (author) Sheila Heen

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    DescriptionWe've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. "Difficult Conversations" is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, "Difficult Conversations" deserves its position as a business classic.


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  • Full bibliographic data for Difficult Conversations

    Title
    Difficult Conversations
    Subtitle
    How to Discuss What Matters Most
    Authors and contributors
    By (author) Bruce Patton, By (author) Douglas Stone, By (author) Sheila Heen
    Physical properties
    Format: Paperback
    Number of pages: 352
    Width: 130 mm
    Height: 196 mm
    Thickness: 25 mm
    Weight: 227 g
    Language
    English
    ISBN
    ISBN 13: 9780670921348
    ISBN 10: 0670921343
    Classifications

    BIC E4L: BUS
    Nielsen BookScan Product Class 3: S4.2
    BIC subject category V2: KJP
    DC22: 153.6
    BISAC V2.8: BUS007000
    Thema V1.0: KJP
    Publisher
    Penguin Books Ltd
    Imprint name
    VIKING
    Publication date
    03 November 2011
    Publication City/Country
    London
    Author Information
    Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.