Developing Your Dental Team's Management Skills
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Developing Your Dental Team's Management Skills : The Genghis Khan Way

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Description

Developing Your Dental Team's Management Skills the Genghis Khan Way is a highly practical resource designed to help practice owners develop a wellintegrated team within their business, ultimately leading to a first-class team and an outstanding practice. Although the workbook is designed specifically to be used alongside Managing a Dental Practice the Genghis Khan Way (Radcliffe Publishing, 2010), each section and module also directs students towards other sources of information, encouraging independent research. It is ideal for delivering training to newly qualified dentists, associates working in practice, dental receptionists, dental nurses, treatment coordinators and hygienists. The versatile format suits both single-handed practices and larger organisations, including the National Health Service, private practices, general practices, specialist practices and dental bodies corporate. 'It is impossible to be prescriptive about at what point in an individual's career they might want to or need to broaden their knowledge about practice management. This resource will be of benefit to all individuals no matter how long they have been working in a dental practice.' From the Introduction

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Product details

  • Paperback | 120 pages
  • 222 x 276 x 10mm | 479.99g
  • Taylor & Francis Ltd
  • Radcliffe Publishing Ltd
  • London, United Kingdom
  • English
  • Revised ed.
  • 1846199883
  • 9781846199882
  • 1,411,930

Table of contents

Foreword. Preface. About the authors. About the book. Acknowledgements. What is personal development planning? Section 1: Preparation. Understanding - what is management? Section 2: People. Understanding - the patient's expectations. Understanding - complaints and near misses. Understanding - the employee (1). Understanding- the employee (2). Understanding - the employee (3). Understanding- the employee (4). Understanding- the practice manager. Understanding- the legal and regulatory framework. Section 3: Planning. Presentations (1). Understanding - what is a mission statement? Understanding - objectives. Understanding - what is strategic planning? Presentations (2). What is a business plan? Who is it for? What does it include? Operations. Finance. Marketing Risk. Executive summary. Understanding - what is quality? Understanding - planning for disaster. Understanding - what is a policy and what is a procedure? Understanding - managing change.

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About Michael R. Young

Michael R Young is a former dentist, practice owner and teacher of clinical dentistry. He was also an independent expert witness. He holds a BDS and an MSc. He is the author of the prize-winning book Managing a Dental Practice the Genghis Khan Way and of the critically acclaimed How to be an Effective Expert Witness. Away from dentistry, Michael's interests include archaeology, history and the arts. He holds a BA. Michael is now a full-time author. Linda Young was a senior manager for a customer-orientated international company for over 20 years. She developed, wrote and delivered a diverse range of training material and courses. She has delivered training on a one-to-one basis and to large groups. She was voted an award-winning employee on several occasions. Linda was for many years a 'Young Enterprise' Business Adviser: she was voted 'Young Enterprise Business Adviser of the Year' in 2003. Throughout her career she championed excellent customer service. Her mantra became: 'There is a customer at the end of everything you do!'

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