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    Developing Your Dental Team's Management Skills: The Genghis Khan Way (Spiral bound) By (author) Michael R. Young, By (author) Linda Young

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    DescriptionDeveloping Your Dental Team's Management Skills the Genghis Khan Way is a highly practical resource designed to help practice owners develop a wellintegrated team within their business, ultimately leading to a first-class team and an outstanding practice. Although the workbook is designed specifically to be used alongside Managing a Dental Practice the Genghis Khan Way (Radcliffe Publishing, 2010), each section and module also directs students towards other sources of information, encouraging independent research. It is ideal for delivering training to newly qualified dentists, associates working in practice, dental receptionists, dental nurses, treatment coordinators and hygienists. The versatile format suits both single-handed practices and larger organisations, including the National Health Service, private practices, general practices, specialist practices and dental bodies corporate. 'It is impossible to be prescriptive about at what point in an individual's career they might want to or need to broaden their knowledge about practice management. This resource will be of benefit to all individuals no matter how long they have been working in a dental practice.' From the Introduction


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    Title
    Developing Your Dental Team's Management Skills
    Subtitle
    The Genghis Khan Way
    Authors and contributors
    By (author) Michael R. Young, By (author) Linda Young
    Physical properties
    Format: Spiral bound
    Number of pages: 120
    Width: 222 mm
    Height: 276 mm
    Thickness: 10 mm
    Weight: 480 g
    Language
    English
    ISBN
    ISBN 13: 9781846199882
    ISBN 10: 1846199883
    Classifications

    BIC E4L: HEA
    Ingram Subject Code: PI
    Libri: I-PI
    Nielsen BookScan Product Class 3: S6.5
    BIC subject category V2: MBPM
    Warengruppen-Systematik des deutschen Buchhandels: 26950
    BIC subject category V2: MMD
    BISAC V2.8: MED016000
    DC23: 617.60068
    Thema V1.0: MBPM, MKE
    Edition
    New edition
    Edition statement
    1st New edition
    Publisher
    Radcliffe Publishing Ltd
    Imprint name
    Radcliffe Publishing Ltd
    Publication date
    01 February 2014
    Publication City/Country
    Oxford
    Author Information
    Michael R Young is a former dentist, practice owner and teacher of clinical dentistry. He was also an independent expert witness. He holds a BDS and an MSc. He is the author of the prize-winning book Managing a Dental Practice the Genghis Khan Way and of the critically acclaimed How to be an Effective Expert Witness. Away from dentistry, Michael's interests include archaeology, history and the arts. He holds a BA. Michael is now a full-time author. Linda Young was a senior manager for a customer-orientated international company for over 20 years. She developed, wrote and delivered a diverse range of training material and courses. She has delivered training on a one-to-one basis and to large groups. She was voted an award-winning employee on several occasions. Linda was for many years a 'Young Enterprise' Business Adviser: she was voted 'Young Enterprise Business Adviser of the Year' in 2003. Throughout her career she championed excellent customer service. Her mantra became: 'There is a customer at the end of everything you do!'
    Table of contents
    Foreword v Preface vi About the authors vii About the book viii Acknowledgements x What is personal development planning? 1 Section 1: Preparation 5 Understanding - what is management? 7 Section 2: People 17 Understanding - the patient's expectations 19 Understanding - complaints and near misses 23 Understanding - the employee (1) 25 Understanding - the employee (2) 33 Understanding - the employee (3) 37 Understanding - the employee (4) 40 Understanding - the practice manager 48 Section 3: Planning 51 Understanding - the legal and regulatory framework of dental practice 53 Presentations (1) 57 Understanding - what is a mission statement? 65 Understanding - objectives 69 Understanding - what is strategic planning? 73 Presentations (2) - what is a business plan? 78 Understanding - what is quality? 88 Understanding - planning for disaster 91 Understanding - what is a policy and what is a procedure? 96 Understanding - managing change 99 References 103