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    Delivering Happiness: A Path to Profits, Passion and Purpose (Paperback) By (author) Tony Hsieh

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    Description*Pay brand-new employees $2,000 to quit *Make customer service the responsibility of the entire company-not just a department *Focus on company culture as the no.1 priority *Apply research from the science of happiness to running a business *Help employees grow-both personally and professionally *Seek to change the world *Oh, and make money too ...Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.


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  • Full bibliographic data for Delivering Happiness

    Title
    Delivering Happiness
    Subtitle
    A Path to Profits, Passion and Purpose
    Authors and contributors
    By (author) Tony Hsieh
    Physical properties
    Format: Paperback
    Number of pages: 304
    Width: 106 mm
    Height: 177 mm
    Thickness: 22 mm
    Weight: 148 g
    Language
    English
    ISBN
    ISBN 13: 9781455508907
    ISBN 10: 145550890X
    Classifications

    BIC E4L: BUS
    Nielsen BookScan Product Class 3: S4.2
    BIC subject category V2: KJH
    Libri: ENGM8000
    Warengruppen-Systematik des deutschen Buchhandels: 27810
    BISAC V2.8: BUS063000, BUS041000, BUS018000
    Libri: BUSI5000
    DC23: 658.409
    Thema V1.0: KJH
    Publisher
    Little, Brown & Company
    Imprint name
    BUSINESS PLUS
    Publication date
    24 May 2012
    Publication City/Country
    New York
    Author Information
    Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
    Review quote
    This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. -- Tim Ferriss, #1 New York Times Bestselling Author Of The 4-Hour Workweek In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness. -- Gretchen Rubin, Author Of The Happiness Project