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- Publisher: BUSINESS PLUS
- Format: Hardback | 272 pages
- Dimensions: 152mm x 226mm x 30mm | 454g
- Publication date: 8 July 2010
- Publication City/Country: New York
- ISBN 10: 0446563048
- ISBN 13: 9780446563048
- Edition: 1
- Sales rank: 21,503
Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in "Fortune" magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. To learn more about the book, go to www.deliveringhappinessbook.com.
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Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
By Kara Anderson 22 Nov 2012
Loved the book. A leader with a true servants heart - the results do the talking. It has become a useable reference in the programs I use and in the conversations I have with my clients. Definitely recommend this on your bookshelf and on all who want more happiness. It really is a choice and saying yes is all you need. Today is a great day.
Be happy thenewisyou.com
By Louise Marsh 10 Dec 2011
If you enjoyed Richard Branson's Losing My Virginity, Delivering Happiness by Tony Hsieh is worth a read.
Delivering Happiness is the autobiography of Hsieh (pronounced Shay), who sold his first company to Microsoft for $265 million at age 24.
He is now CEO of Zappos, the online shoe retailer that was acquired by Amazon in 2009 in a deal valued at over $1.2 billion.
Not bad for a 35 year-old whose business ventures began at the age of nine with a worm farm.
While I enjoy reading business books, when I started The Reading Experiment it was not my intention to review them. However, I really liked Hsieh's story and he has some great life philosophies.
Delivering Happiness doesn't have the same level of glitz, glamour and adventure as Losing My Virginity.
But Hsieh has the same entrepreneurial spirit and infectious enthusiasm as Branson and his journey to fame and fortune is equally remarkable - plus, Hsieh is an all-round nice guy.
About halfway through, Hsieh explains the Zappos company values, its corporate culture (the company has been ranked 15th in Fortune magazine's Best Companies to Work For list) and its obsession with customer service. This was my favourite part of the book.
I also enjoyed Hsieh's insights at the end of the book into what makes people happy.
My only criticism is that Zappos doesn't ship to Australia :)
You can find more of my recommended reads and register for free email updates at www.thereadingexperiment.com
"An uplifting tale of entrepereneurial success, personal growth, and redemption." Publishers Weekly"