Dealing with Difficult People
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Dealing with Difficult People

By (author) Roy Lilley

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Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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  • Paperback | 168 pages
  • 138 x 214 x 4mm | 160g
  • 28 Mar 2013
  • Kogan Page Ltd
  • London
  • English
  • Revised
  • 2nd Revised edition
  • 0749466944
  • 9780749466947
  • 232,188

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Author Information

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.

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Review quote

"Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." Business Executive "The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." OS Magazine

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Review text

"Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance."

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