Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

CD-Audio

By (author) Kerry Patterson

List price $33.73

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  • Publisher: American Media International LLC
  • Format: CD-Audio
  • Dimensions: 134mm x 194mm x 29mm | 186g
  • Publication date: 1 November 2005
  • Publication City/Country: Burlington
  • ISBN 10: 1932378820
  • ISBN 13: 9781932378825
  • Edition: Abridged
  • Edition statement: abridged edition
  • Sales rank: 405,169

Product description

Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats.

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