Complexity Avalance: Overcoming the Threat to Technology Adoption

Complexity Avalance: Overcoming the Threat to Technology Adoption

Hardback

By (author) J. B. Wood

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  • Publisher: Point B, Inc
  • Format: Hardback | 186 pages
  • Dimensions: 155mm x 231mm x 20mm | 499g
  • Publication date: 19 October 2009
  • Publication City/Country: San Diego, CA
  • ISBN 10: 0984213007
  • ISBN 13: 9780984213009
  • Illustrations note: tables & charts
  • Sales rank: 1,425,594

Product description

A new business model for the tech industry is needed - one that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This book offers technology companies a roadmap for moving to the next level of services.

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Author information

J. B. Wood is president and CEO of the Technology Services Industry Association (TSIA). Wood is a co-founder, along with IBM and Oracle, of the Service Research & Innovation Institute (SRII). He is a frequent speaker at key industry events and has been quoted in Fortune, BusinessWeek, the New York Times, CNET, Computerworld, and CRM Magazine, among others. Wood also co-founded InsightExpress, which pioneered use of the Internet in market research applications, and was president and CEO of Prognostics, one of the largest customer research and consulting companies in the IT industry.