CompTIA A+ 220-801 and 220-802 Exam Cram

CompTIA A+ 220-801 and 220-802 Exam Cram

Mixed media product Exam Cram (Pearson)

By (author) David L. Prowse

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  • Publisher: Pearson It Certification
  • Format: Mixed media product | 744 pages
  • Dimensions: 154mm x 230mm x 40mm | 920g
  • Publication date: 5 August 2012
  • Publication City/Country: Upper Saddle River
  • ISBN 10: 0789749718
  • ISBN 13: 9780789749710
  • Edition: 6, Revised
  • Edition statement: 6th Revised edition
  • Sales rank: 176,936

Product description

Prepare for CompTIA A+ 220-801 and 220-802 exam success with this CompTIA Approved Exam Cram from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Approved Platinum Partner. Limited Time Offer: Buy CompTIA(R) A+ 220-801 and 220-802 Exam Cram and receive a 10% off discount code for the CompTIA A+ 220-801 and 220-802 exams. To receive your 10% off discount code: * Register your product at pearsonITcertification.com/register * Follow the instructions * Go to your Account page and click on "Access Bonus Content" CompTIA(R) A+ 220-801 and 220-802 Exam Cram, Sixth Edition is the perfect study guide to help you pass CompTIA's A+ 220-801 and 220-802 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 7, new PC hardware, tablets, smartphones, and professional-level networking and security. The book presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Exam Alerts, Sidebars, and Notes interspersed throughout the text keep you focused on what you need to know. Cram Quizzes help you assess your knowledge, and the Cram Sheet tear card is the perfect last minute review. Covers the critical information you'll need to know to score higher on your CompTIA A+ 220-801 and 220-802 exams! * Deploy and administer desktops and notebooks running Windows 7, Vista, or XP * Understand, install, and troubleshoot motherboards, processors, and memory * Test and troubleshoot power-related problems * Use all forms of storage, including new Blu-ray and Solid State (SSD) devices * Work effectively with mobile devices, including tablets and smartphones * Install, configure, and troubleshoot both visible and internal laptop components * Configure Windows components and applications, use Windows administrative tools, and optimize Windows systems * Repair damaged Windows environments and boot errors * Work with audio and video subsystems, I/O devices, and the newest peripherals * Install and manage both local and network printers * Configure IPv4 and understand TCP/IP protocols and IPv6 changes * Install and configure SOHO wired/wireless networks and troubleshoot connectivity * Implement secure authentication, prevent malware attacks, and protect data Companion CD The companion CD contains a digital edition of the Cram Sheet and the powerful Pearson IT Certification Practice Test engine, complete with hundreds of exam-realistic questions and two complete practice exams. The assessment engine offers you a wealth of customization options and reporting features, laying out a complete assessment of your knowledge to help you focus your study where it is needed most. Pearson IT Certifcation Practice Test Minimum System Requirements * Windows XP (SP3), WIndows Vista (SP2), or Windows 7 * Microsoft .NET Framework 4.0 Client * Pentium-class 1 GHz processor (or equivalent) * 512 MB RAM * 650 MB disk space plus 50 MB for each downloaded practice exam David L. Prowse is an author, computer network specialist, and technical trainer. Over the past several years he has authored several titles for Pearson Education, including the well-received CompTIA A+ Exam Cram and CompTIA Security+ Cert Guide. As a consultant, he installs and secures the latest in computer and networking technology. He runs the website www.davidlprowse.com, where he gladly answers questions from students and readers.

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Author information

David L. Prowse is an author, a computer network specialist, and a technical trainer. Over the past several years he has authored several titles for Pearson Education, including the well-received CompTIA A+ Exam Cram and CompTIA Security+ Cert Guide. As a consultant, he installs and secures the latest in computer and networking technology. Over the past decade he has also taught CompTIA A+, Network+, and Security+ certification courses, both in the classroom and via the Internet. He runs the website www.davidlprowse.com, where he gladly answers questions from students and readers.

Table of contents

Introduction ... 1 Target Audience ... 1 About the CompTIA A+ 220-801 and 220-802 Exams... 2 About This Book ... 2 Chapter Format and Conventions ... 3 Additional Elements ... 3 The Hands-On Approach ... 4 Goals for This Book... 5 Exam Topics ... 6 CHAPTER 1: Introduction to Troubleshooting ... 9 The Six-Step A+ Troubleshooting Process... 10 Step 1: Identify the Problem... 10 Step 2: Establish a Theory of Probable Cause (Question the Obvious) ... 11 Step 3: Test the Theory to Determine Cause ... 12 Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution... 12 Step 5: Verify Full System Functionality and if Applicable Implement Preventative Measures ... 12 Step 6: Document Findings, Actions, and Outcomes ... 13 Cram Quiz Answers ... 14 Troubleshooting Examples and PC Tools ... 15 Troubleshooting Example 1: Display Issue... 15 Troubleshooting Example 2: Power Issue ... 17 PC Tools ... 18 Some More Troubleshooting Tidbits ... 19 CHAPTER 2: Motherboards ... 23 Motherboard Components and Form Factors ... 24 Motherboard Components... 24 Form Factors... 37 The BIOS ... 42 BIOS, CMOS, and the Lithium Battery ... 42 The POST ... 43 Accessing and Configuring the BIOS ... 43 Flashing the BIOS ... 46 Installing and Troubleshooting Motherboards ... 50 Installing Motherboards ... 50 Troubleshooting Motherboards... 51 CHAPTER 3: The CPU ... 57 CPU 101 ... 58 CPU Technology ... 58 Cooling ... 67 Installing and Troubleshooting CPUs... 73 Installing CPUs ... 73 Troubleshooting CPUs ... 79 CHAPTER 4: RAM ... 83 RAM Basics and Types of RAM ... 84 RAM Basics ... 84 Types of RAM ... 85 RAM Technologies... 93 Installing and Troubleshooting DRAM ... 100 Installing DRAM ... 100 Troubleshooting DRAM ... 104 CHAPTER 5: Power ... 111 Understanding and Testing Power ... 112 Testing an AC Outlet with a Receptacle Tester ... 113 Testing an AC Outlet with a Multimeter ... 114 Power Devices ... 117 Power Strips ... 117 Surge Protectors... 118 Uninterruptible Power Supplies... 119 Power Supplies ... 123 Planning Which Power Supply to Use ... 123 Installing the Power Supply ... 130 Troubleshooting Power Supply Issues ... 132 Heating and Cooling... 136 CHAPTER 6: Storage Devices ... 141 Magnetic Storage Media ... 142 Hard Disk Drives ... 142 Floppy Disk Drives ... 154 Tape Drives... 155 Optical Storage Media... 161 Compact Disc (CD) ... 161 Digital Versatile Disc (DVD) ... 163 Blu-ray ... 165 Solid-State Storage Media ... 169 Solid-State Drives... 169 USB Flash Drives ... 170 Secure Digital Cards ... 173 CompactFlash Cards ... 175 CHAPTER 7: Laptops ... 179 Installing, Configuring, and Troubleshooting Visible Laptop Components ... 180 Laptop 101 ... 180 Input Devices ... 182 Video ... 187 Audio... 191 Optical Discs ... 192 Fans... 192 Power ... 193 Expansion Devices ... 196 Communications ... 199 Installing, Configuring, and Troubleshooting Internal Laptop Components ... 205 Hard Drives ... 205 Memory ... 207 System Board and CPU ... 209 CHAPTER 8: Installing and Upgrading Windows ... 213 Installing and Upgrading to Windows 7 ... 214 Windows 7 Versions ... 214 Windows 7 Minimum Requirements and Compatibility ... 215 Windows 7 Installation Methods ... 216 Installing Windows 7... 219 Upgrading to Windows 7 ... 221 Verifying and Troubleshooting Windows 7 Installations ... 223 Installing and Upgrading to Windows Vista ... 229 Windows Vista Versions... 229 Windows Vista Minimum Requirements and Compatibility... 230 Windows Vista Installation Methods... 231 Upgrading to Windows Vista ... 231 Verifying and Troubleshooting Windows Vista Installations ... 231 Installing and Upgrading to Windows XP ... 236 Windows XP Versions ... 236 Windows XP Minimum Requirements and Compatibility... 237 Verifying and Troubleshooting Windows XP Installations... 238 CHAPTER 9: Configuring Windows ... 241 Windows User Interfaces ... 242 Windows Components ... 242 Windows Applications ... 247 Administrative Tools and the MMC ... 252 System Tools and Utilities ... 257 Managing Devices ... 257 Operating System Optimization... 261 User Migrations and Customizations ... 269 Advanced System Tools ... 272 Files, File Systems, and Disks ... 283 Working with Files and File Systems ... 283 Managing Disks ... 289 CHAPTER 10: Maintaining Windows ... 299 Updating Windows... 300 Service Packs ... 300 Windows Update ... 302 Maintaining Hard Disks... 305 Hard Disk Utilities ... 305 Backups ... 308 Using Windows XP's NTBackup ... 310 Creating Restore Points... 310 Shadow Copy ... 312 CHAPTER 11: Troubleshooting Windows ... 317 Repair Environments and Boot Errors ... 318 Windows Repair Tools... 318 Boot Errors ... 324 Windows Tools and Errors... 328 Troubleshooting Within Windows ... 328 Stop Errors ... 337 Improper and Spontaneous Shutdowns ... 339 Additional Windows Errors and Error Reporting ... 340 Restoring Windows... 342 Command-Line Tools ... 345 Windows Command Prompt ... 345 Recovery Command Prompt... 349 CHAPTER 12: Video and Audio ... 355 The Video Subsystem ... 356 Video Cards ... 356 Video Displays ... 365 Video Settings and Software ... 368 The Audio Subsystem ... 380 Sound Cards ... 380 Installing a Sound Card and Speakers ... 382 Audio Quality ... 384 CHAPTER 13: Peripherals and Custom Computing ... 387 Input/Output, Input Devices, and Peripherals ... 388 I/O Ports ... 388 Input Devices and Peripherals ... 393 Custom PC Configurations ... 399 Audio/Video Editing Workstation ... 399 CAD/CAM Workstation ... 399 Virtualization Workstation ... 400 Thin and Thick Clients ... 402 Home Server PC ... 402 Home Theater PC (HTPC) ... 403 Gaming PC... 404 CHAPTER 14: Printers ... 407 Printer Types and Technologies... 408 Types of Printers ... 408 Local Versus Network Printers ... 413 Installing, Configuring, and Troubleshooting Printers ... 415 Printer Installation and Drivers ... 415 Configuring Printers ... 416 Troubleshooting Printers ... 422 CHAPTER 15: Networking ... 429 Types of Networks and Network Devices ... 430 Network Types... 430 Network Devices ... 431 Network Topologies ... 434 Cables, Connectors, and Tools ... 439 Cable Types and Connectors... 439 Cabling Tools ... 443 TCP/IP ... 447 Configuring IPv4 ... 447 IPv4 Classes ... 450 Configuring IPv6 ... 452 TCP/IP Protocols and Their Ports ... 454 SOHO Windows Networking... 462 Internet Services... 462 Router Setup and Wireless ... 466 Windows Configurations ... 471 Troubleshooting Networks... 484 Command-Line Interface Tools ... 484 Troubleshooting Common Symptoms... 490 CHAPTER 16: Security ... 497 Security Threats and Prevention ... 498 Malicious Software ... 498 Preventing and Troubleshooting Malicious Software ... 499 Unauthorized Access ... 506 Social Engineering ... 509 Hard Drive Recycling and Disposal ... 510 Windows Security ... 514 User Accounts ... 514 File Security ... 520 Encryption ... 525 Windows Firewall... 527 SOHO Security ... 531 Changing Default Passwords... 531 Changing and Disabling the SSID ... 531 Configuring Wireless Encryption... 532 Enabling MAC Filtering ... 534 Disabling WPS ... 534 Assigning Static IP Addresses ... 535 Disabling Physical Ports... 535 Final Word on SOHO Routers ... 535 CHAPTER 17: Mobile Devices ... 539 Mobile Hardware and Operating Systems ... 540 Mobile Hardware Examples ... 540 Hardware Differences Between Tablets and Laptops ... 541 Mobile Operating Systems ... 542 Obtaining Applications ... 544 Screen Configurations ... 545 GPS and Geotracking ... 547 Mobile Networking and Synchronization ... 551 GSM Cellular Connectivity ... 551 Wi-Fi Network Connectivity ... 552 Wi-Fi Troubleshooting ... 554 Bluetooth Configuration ... 556 Bluetooth Troubleshooting... 559 E-Mail Configurations... 559 Troubleshooting E-mail Connections ... 562 Synchronizing an Android Device to a PC... 562 Synchronizing an iPad2 to a PC ... 564 Synchronizing Other Devices ... 566 Mobile Security ... 569 Stolen and Lost Devices... 569 Compromised and Damaged Devices ... 572 Stopping Applications ... 575 Initiating Resets ... 577 CHAPTER 18: Safety, Procedures, and Professionalism ... 581 Safety... 582 Electrical Safety ... 582 Electrical Fire Safety ... 583 ESD ... 584 Physical Safety ... 587 Procedures and Environmental Controls ... 590 Temperature, Humidity, and Air ... 590 EMI and RFI... 591 MSDS and Disposal ... 591 Incident Response and Documentation ... 593 Professionalism and Communication Skills ... 596 CHAPTER 19: Taking the Real Exams... 601 Getting Ready and the Exam Preparation Checklist... 602 Tips for Taking the Real Exam ... 604 General Practices for Taking Exams ... 605 Smart Methods for Difficult Questions ... 607 Wrapping Up the Exam ... 608 Beyond the CompTIA A+ Certification... 608 Practice Exam 1 ... 611 Answers at a Glance ... 630 Answers with Explanations ... 631 Practice Exam 2 ... 651 Answers at a Glance ... 672 Answers with Explanations ... 673 Index... 697