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    Collaborative Consulting: Service Management Scenarios (Paperback) By (author) Peter Brooks, By (author) Stationery Office

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    DescriptionThis publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements. The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service management projects. It is a management guide to practical adoption of ITIL principles, complementary to the core publications. Containing practical guidance for internal and external consultants, this book covers all the important techniques you need to collaborate with stakeholders in setting and delivering goals

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  • Full bibliographic data for Collaborative Consulting

    Collaborative Consulting
    Service Management Scenarios
    Authors and contributors
    By (author) Peter Brooks, By (author) Stationery Office
    Physical properties
    Format: Paperback
    Number of pages: 151
    Width: 214 mm
    Height: 214 mm
    Thickness: 10 mm
    Weight: 460 g
    ISBN 13: 9780113313914
    ISBN 10: 0113313918

    BIC E4L: COM
    Nielsen BookScan Product Class 3: S10.2
    B&T Book Type: NF
    BIC geographical qualifier V2: 1DBK
    BIC subject category V2: UY
    BISAC V2.8: BUS063000, REF028000
    LC classification: QA
    B&T General Subject: 229
    Abridged Dewey: 004
    B&T Merchandise Category: COM
    BISAC V2.8: COM014000
    DC23: 004.068
    Illustrations note
    col. figs, tables
    Imprint name
    Publication date
    30 April 2014
    Publication City/Country