Frequently asked questions
What is the last date I can place my order for Christmas delivery?The last ordering dates are:
Australia, New Zealand, Canada, Eastern & Central Europe
Thursday 5 December
USA & Western Europe (Incl. Ireland)
Tuesday 10 December
Monday 16 December
Rest of the World
Monday 2 December
Last order dates are recommendations and delivery by Christmas is not guaranteed. Please order as early as possible to ensure gifts arrive in time for Christmas!
When will my order arrive?
UK: 3 to 5 working days
Australia: 10 working days
US and Canada: 7 to 14 working days
South America: 10-15 working days
Rest of world: 7 to 10 working days
Can you combine all my orders in one shipment?
We try to get orders out of the warehouse as quickly as possible so we send books as we receive them.
Can you remove the receipt/price details as this is a gift?
The price is usually printed onto the book by the publisher so we are unable to remove it. We are also unable to remove the receipt.
Can you get my order to me any quicker?
Unfortunately, we do not offer any kind of expedited delivery.
Can you giftwrap my order?
We do not have a gift wrapping service at the moment.
Can I include a personal message with my order?
Unfortunately, we cannot offer this service.
Do you have gift vouchers?
At the moment we do not offer any gift vouchers for the site.
My order arrived late or is unwanted. Can I return it?
You are welcome to return any unwanted items. Please return the title to us at the following address: Returns Department The Book Depository Ltd. Goodridge Business Park Goodridge Avenue Quedgeley Gloucester GL2 5EA UK To help us process your return more efficiently, please enclose the packing slip that accompanied the book as this contains all the information we need to process your return. Please include a brief note on the packing requesting a refund and the reason for your return. We are unable to reimburse customers for expenses incurred returning titles to us unless the product is defective or not as advertised. If either of these apply, please contact us prior to returning the goods to us.
I've got some other questions you've not covered here.
Why not drop us a line.
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