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Business and Administration NVQ: Level 3

Business and Administration NVQ: Level 3

Paperback

By (author) John Sutherland, By (author) Diane Sutherland

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  • Publisher: HODDER EDUCATION
  • Format: Paperback | 304 pages
  • Dimensions: 189mm x 244mm x 15mm | 622g
  • Publication date: 29 July 2011
  • Publication City/Country: London
  • ISBN 10: 1444144227
  • ISBN 13: 9781444144222
  • Sales rank: 1,045,668

Product description

Written to the QCF 2010 standards, and suitable for all awarding bodies, this new textbook covers the core and most popular optional units of the NVQ Level 3 in Business and Administration. Produced by experienced authors and overseen by a senior assessor, this book maximises your chances of success by clearly linking the assessment requirements to the relevant knowledge and understanding. Numerous activities and tasks will help you to remember and further understand the clearly explained concepts.

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Author information

Jon Sutherland and Diane Sutherland are experienced authors of business textbooks Editor Doris Patterson is a senior assessor for a major awarding body

Table of contents

Q301 Manage own performance in a business environment Q303 Work in a business environment Q302 Evaluate and improve own performance in business environment Q309 Communicate in a business environment Q328 Deliver, monitor and evaluate customer services to internal customers Q329 Deliver, monitor and evaluate customer services to external customers Q318 Analyse and report data Q322 Plan and organise meetings Q312 Design and produce documents in a business environment Q305 Work with other people in a business environment