Building an ITIL Based Service Management Department

Building an ITIL Based Service Management Department


By (author) Office of Government Commerce, By (author) Malcolm Fry

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  • Publisher: Stationery Office Books
  • Format: Hardback | 110 pages
  • Dimensions: 212mm x 214mm x 10mm | 340g
  • Publication date: 30 June 2008
  • Publication City/Country: Norwich
  • ISBN 10: 011331096X
  • ISBN 13: 9780113310968
  • Illustrations note: col. Illustrations
  • Sales rank: 386,597

Product description

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organization to most effectively support ITIL Service Management?" This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.The publication uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions. It embraces and encompasses both ITIL Version 2 and ITIL Version 3.

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