- Publisher: John Wiley & Sons Ltd
- Format: Hardback | 320 pages
- Dimensions: 154mm x 230mm x 32mm | 499g
- Publication date: 20 August 2010
- Publication City/Country: Chichester
- ISBN 10: 0470539798
- ISBN 13: 9780470539798
- Edition: 3, Revised
- Edition statement: 3rd Revised edition
- Sales rank: 486,349
A practical framework for effectively managing performance in today's complex, competitive and risky global markets The Third Edition provides a complete framework for building best practice management processes for today's complex and uncertain world. Fully updated to reflect the events of the global economic crisis, this book provides further practical examples of companies that are successfully using the practices identified. * Updated for the implications of the global economic crisis on management practices * Completely rewritten section on "What it Takes To Be An Effective Manager In An Uncertain World * Added examples and mini case studies throughout the book from companies such as Qualcomm, IBM, Dominos, Target, Toshiba and Facebook * Establishes new benchmarks for performance management process and practice * Fully updated to include recent events, new learnings, technologies and emerging best practices This book includes serious rethinking of the way companies plan and manage performance-from the role of accounting to the skills needed to be an effective manager-including new technologies, techniques and real time management processes.
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DAVID A. J. AXSON is President of the Sonax Group, a business advisory firm. He is a former head of corporate planning at Bank of America and was a cofounder of The Hackett Group, where he was the architect of the firm's market-leading benchmarks bank. He is a sought-after speaker and writer on best practices in planning and performance management reporting, and is widely regarded as a thought leader in the industry.
Back cover copy
Praise for "Best Practices in Planning and Performance Management, Third Edition" "Since the first edition of this book, Axson has provided pragmatic insights about investments in business analytics. After spending billions, most enterprises found out in 2008, in spite of their massive investments, that their business forecasting was off--and off spectacularly. Against that lens, the "Third Edition" of this book is even more timely and relevant. Use it to reevaluate and reenergize your analytical mindset."--Vinnie Mirchandani, author of "The New Polymath" "David Axson could easily be considered one of the patriarchs of modern best practices. This book is not only a complete resource on all things strategic, it also challenges conventional thinking related to the business experience and recognizes that tactically, today's business environment is unlike any other time in history. This complete 'how to' guide simplifies the application of key strategic principles and is a must-have resource for any business leader serious about growing their business."--Robert U. Craven, President, ScalePassion and author of "Scale Your Passion" Effectively manage performance in today's complex, competitive, and risky global markets. Filled with new examples and case studies from companies such as Apple, IBM, Starbucks, Target, Toshiba, and Facebook, "Best Practices in Planning and Performance Management, Third Edition" is updated to reflect what it takes to be an effective manager in an uncertain world, the implications of the global economic crisis for management practices, and new benchmarks for performance management processes and practices. David Axson offers a must-read for anyone looking for a complete framework for building best practice management processes in today's complex and uncertain world.
The housing bubble, the failures of Bear Stearns and Lehman Brothers, and the near-collapse of the global financial system made it abundantly clear that the management processes on which organizations have relied for more than fifty years are totally broken. Updating indispensable best practices and examining the lessons learned from the Great Recession, "Best Practices in Planning and Performance Management: Radically Rethinking Management for a Volatile World, Third Edition" is your road map for driving fundamental change in your organization. David Axson's innovative text helps you significantly upgrade your management practices to better meet the needs of today's increasingly complex and global markets. By providing a framework for identifying best practices in performance management, "Best Practices in Planning and Performance Management, Third Edition" defines clear action plans for successfully developing, implementing, and profiting from the strategic applications of key performance metrics. Part One makes the case for a radical change in the way managers manage performance, explaining why effective performance management is needed in today's fast-paced world, and providing a series of diagnostic tools and measures to help you size up the improvement opportunity. Now including "Lessons for a Volatile World" in each chapter, Part Two summarizes key lessons managers can take away from the events of 2007-2009 and describes the principal best practices for each element of the performance management process--strategic planning, tactical and financial planning, management reporting, forecasting, and risk management. Finally, Part Three provides insights into the steps required to design a best practice-inspired process that is right for your organization, as well as the critical success factors for implementation. There is nothing like a good economic downturn to get companies to see that using performance management best practices is absolutely essential. Just in time, "Best Practices in Planning and Performance Management, Third Edition" is the proactive guide you need right now to help you consistently make and execute better decisions "faster."
Table of contents
Preface to the First Edition. Preface to the Third Edition. Acknowledgments. Introduction. PART ONE Why Performance Management Matters. 1 Traditional Management Processes Are Obsolete. Better-Informed Customers. Changing Market and Business Models. Structural Change in the Economics of Business. Globalization. Regulatory Revolution. Growth through Acquisition as the Normal Course of Business. Redefining Asset Values. Changing Delivery Channels. Compressed Cycle Times. Vast New Information Sources. Technology and Systems. Need for a Burning Platform. 2 What Is Performance Management? Defining Performance Management. Best Practices Defined. Types of Best Practice. Applying Best Practices. Best Practice Adoption Is Now a Necessity. 3 Sizing the Opportunities. Beyond Benchmarking. Defining the Right Metrics. Conclusion. PART TWO Best Practices. Chapter 4 Using Best Practices to Drive Change. A Brief History. From Battlefield to Boardroom. Components of a Best Practice Framework. Best Practice Recipe. Selecting the Right Best Practices. Golden Rule of Best Practice Application. Time to Sacrifice a Few Sacred Cows. No Silver Bullets. 5 Strategic Planning: Ideas That Drive Results. Defining Strategy. Typical Process. Strategic Planning Best Practices. Communicate, Communicate, Communicate. Strategic Planning Is a Collaborative Process. CEO as Chief Strategist. Hard Side of Strategy. Acid Test. Lessons for a Volatile World. Best Practice Summary. 6 Tactical and Financial Planning: Translating Strategy into Action. Defining Tactical and Financial Planning. Typical Process. Tactical Planning Best Practices. Financial Planning Best Practices. Lessons for a Volatile World. Best Practice Summary. 7 Management Reporting: From Information to Insight. Typical Process. Management Reporting Best Practices. Putting It All Together. Lessons for a Volatile World. Best Practice Summary. 8 Forecasting: Pass the Crystal Ball. Typical Process. Forecasting Best Practices. Understand Variability. Lessons for a Volatile World. Best Practice Summary. Chapter 9 Risk Management: Place Your Bets. No Excuses. Global Interdependence. Developing an Effective Business Risk Management Capability. Risk Mitigation Techniques. Lessons for a Volatile World. 10 Technology: Panacea or Pain? Evolution of Information Technology in Business. Why the Time for Convergence Is Right. Applying Technology to Performance Management Dawn of the Digital Manager. Best Practices for Leveraging Technology. Lessons for a Volatile World. Best Practice Summary. PART THREE Moving from Data to Decisions. 11 Implementing Best Practices. Getting Started. Moving to Implementation. Understand the Overall Strategic Goals and Objectives. Define the Critical Success Factors and Drivers. Define the Appropriate Performance Measures. Link Measures to the Overall Strategy. Define the Reporting Dimensions. Detail and Source the Performance Measures. Design the User Experience. Design and Build the Reporting Process. Integrate the Reporting and Planning Processes Align Incentives. Develop the Required Skills. Chapter 12 Implementation Secrets. Learn from the Mistakes of Others. Effect Change and Then Sustain It. It s about Commitment and Execution. 13 Managing in an Uncertain World. Leadership Qualities. Don t Underestimate the Impact of Leaders. 14 Looking to the Future. Fast, Flawless Execution Will Be the Distinguishing Characteristic of World-Class Companies. Global Accounting and Reporting Standards Will Become a Reality. The Focus Will Shift from Buying Technology to Using It. The Annual Budget Will Die and Few Tears Will Be Shed. Finance Executives Will Require New Skills or New Jobs. Final Thoughts. About the Author. Index.