Be Our Guest: Perfecting the Art of Customer Service

Be Our Guest: Perfecting the Art of Customer Service

Hardback Disney Institute Book

By (author) Ted Kinni, Edited by Wendy Lefkon

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  • Publisher: Disney Editions
  • Format: Hardback | 208 pages
  • Dimensions: 160mm x 231mm x 23mm | 459g
  • Publication date: 25 November 2011
  • Publication City/Country: New York, NY
  • ISBN 10: 1423145844
  • ISBN 13: 9781423145844
  • Edition: Revised
  • Edition statement: 10th anniversary updated ed
  • Sales rank: 66,540

Product description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

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Author information

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in "Harvard Management Update," "Across the Board," "Training," "Selling Power, Quality Digest," and "Corporate University Review."