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    Be Our Guest: Perfecting the Art of Customer Service (Hardback) By (author) Ted Kinni, Edited by Wendy Lefkon

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    DescriptionExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

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  • Full bibliographic data for Be Our Guest

    Be Our Guest
    Perfecting the Art of Customer Service
    Authors and contributors
    By (author) Ted Kinni, Edited by Wendy Lefkon
    Physical properties
    Format: Hardback
    Number of pages: 208
    Width: 158 mm
    Height: 235 mm
    Thickness: 23 mm
    Weight: 441 g
    ISBN 13: 9781423145844
    ISBN 10: 1423145844

    BIC E4L: BUS
    B&T Merchandise Category: GEN
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.3
    BIC subject category V2: KJSU
    B&T General Subject: 180
    Ingram Subject Code: BE
    DC22: 658.812
    Libri: I-BE
    BISAC V2.8: BUS081000
    LC subject heading:
    Warengruppen-Systematik des deutschen Buchhandels: 17860
    BISAC V2.8: BUS041000, BUS018000, BUS046000
    DC22: 791.06875924
    LC classification: GV1853.3.F62 W3417 2011
    LC subject heading: , ,
    BISAC region code:
    Thema V1.0: KJSU
    Edition statement
    10th anniversary updated ed
    Disney Book Publishing Inc.
    Imprint name
    Disney Editions
    Publication date
    25 November 2011
    Publication City/Country
    New York, NY
    Author Information
    Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in "Harvard Management Update," "Across the Board," "Training," "Selling Power, Quality Digest," and "Corporate University Review."