Be My Guest

Be My Guest

CD-Audio English for the Hotel Industry

By (author) Francis O'Hara

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  • Publisher: CAMBRIDGE UNIVERSITY PRESS
  • Format: CD-Audio
  • Dimensions: 125mm x 142mm x 10mm | 68g
  • Publication date: 14 October 2002
  • Publication City/Country: Cambridge
  • ISBN 10: 0521776864
  • ISBN 13: 9780521776868
  • Sales rank: 512,094

Product description

This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests? problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.

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Table of contents

1 Introductions 2 The Check-in 3 The hotel bedroom 4 The bathroom, the porter 5 Services in the hotel 6 Location of facilities 7 Room services 8 Problems and solutions 9 Taking bar orders 10 In the restaurant (1) 11 In the restaurant (2) 12 Interesting places to visit 13 Enquiries 14 Using the phone 15 The check-out Personal job files Speaking practice Tapescripts Verb list