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    Amaze Every Customer Ever Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardback) By (author) Shep Hyken

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    DescriptionYou must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by "Businessweek" and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools--like "Ask the extra question" and "Focus on the customer, not the money"--are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.


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  • Full bibliographic data for Amaze Every Customer Ever Time

    Title
    Amaze Every Customer Ever Time
    Subtitle
    52 Tools for Delivering the Most Amazing Customer Service on the Planet
    Authors and contributors
    By (author) Shep Hyken
    Physical properties
    Format: Hardback
    Number of pages: 233
    Width: 160 mm
    Height: 235 mm
    Thickness: 25 mm
    Weight: 494 g
    Language
    English
    ISBN
    ISBN 13: 9781626340091
    ISBN 10: 1626340099
    Classifications

    BIC E4L: BUS
    B&T Merchandise Category: GEN
    B&T Book Type: NF
    Nielsen BookScan Product Class 3: S4.0T
    LC subject heading: ,
    BIC subject category V2: KJSU
    LC subject heading: ,
    LC classification: HF
    B&T General Subject: 180
    LC subject heading:
    Ingram Subject Code: BE
    DC22: 658.812
    Libri: I-BE
    Abridged Dewey: 658
    LC subject heading:
    Warengruppen-Systematik des deutschen Buchhandels: 17860
    BISAC V2.8: BUS018000
    DC23: 658.812
    Publisher
    Greenleaf Book Group Llc
    Imprint name
    Greenleaf Book Group Llc
    Publication date
    03 September 2013
    Publication City/Country
    Austin
    Author Information
    Shep Hyken, customer service and experience expert, is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more. Shep is a "New York Times" and "Wall Street Journal" bestselling author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." His articles have appeared in hundreds of publications. A prolific, award-winning speaker known for his content-rich, entertaining, and high-energy presentations, Shep has been inducted into the National Speakers Association's Hall of Fame for lifetime achievement. Learn more about Shep at www.Hyken.com. Follow on Twitter: @Hyken Like on Facebook: ShepHykenSpeaker Connect on LinkedIn: www.linkedin.com/in/ShepHyken Join on Google+: www.gplus.to/ShepHyken Watch on YouTube: www.YouTube.com/ShepHyken