12: Elements of Great Managing

12: Elements of Great Managing

Book rating: 05 Hardback

By (author) Rodd Wagner

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  • Publisher: Gallup Press
  • Format: Hardback | 280 pages
  • Dimensions: 152mm x 236mm x 33mm | 431g
  • Publication date: 1 December 2006
  • Publication City/Country: Omaha
  • ISBN 10: 159562998X
  • ISBN 13: 9781595629982
  • Sales rank: 88,752

Product description

"12: The Elements of Great Managing" is the long-awaited sequel to the 1999 runaway bestseller "First, Break All the Rules." Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, "12" follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. The authors weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, "12" explains what every company needs to know about creating and sustaining employee engagement.

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Customer reviews

By Kylie Cantwell 02 Feb 2011 5

How do great managers inspire top performance in employees? How do they generate enthusiasm, unite disparate personalities to focus on a common mission, and drive teams to achieve ever-higher goals?

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the 1999 bestseller First, Break All the Rules.

12: The Elements of Great Managing is that book's long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics.

Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

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